Digital Knowledge Manager

2 weeks ago

London, Greater London, United Kingdom Oliver Wyman Full time
About the Role

We are seeking a highly skilled and experienced Digital Knowledge Manager to join our team at Oliver Wyman. As a key member of our Digital Practice, you will be responsible for setting the Knowledge Management strategy and executing best-in-class knowledge management initiatives to achieve it.

Key Responsibilities
  • Manage the capture, classification, storage, and dissemination of the Oliver Wyman Digital knowledge base.
  • Work on ensuring our knowledge platform is well-maintained and strategically look for ways to increase usage and footfall.
  • Proactively manage the content landscape within Digital, assessing content gaps and hot topics.
  • Be a key point of contact for the Digital team as they work to identify leading Oliver Wyman experts and credentials in support of business development activities.
  • Proactively disseminate Oliver Wyman Intellectual Capital in support of client relationship building activities, attending practice calls and events, to identify knowledge sharing opportunities.
  • Have direct management responsibility for the full-time Digital Senior Knowledge Analyst, based in Warsaw, and work collaboratively with our Digital Knowledge Management team in the Americas.
  • In collaboration with Digital leadership team and Digital KM team, set the KM Strategy and Annual Plan for the European and IMEA regions and lead the execution of key initiatives.
  • Manage stakeholder relations with Digital Practice leadership, and engage Digital SMEs.
  • Oversee standard processes for end-of-project knowledge capture and conduct proactive outreach to source other key content.
  • Lead the curation of Digital content on Oliver Wyman's global knowledge platform and wikis to ensure content is relevant, recent, and accessible.
  • Drive awareness and usage of Digital content through training, newsletters, and individual stakeholder meetings.
  • Manage the Digital Knowledge Analyst based in Warsaw and provide mentoring and oversight to other junior KM team members as needed.
  • Provide on-demand KM support to identify relevant content, credentials, and expertise for consulting teams; provide dedicated KM support to key Digital commercial platforms – including updating SharePoint sites, developing newsletters, and proactively creating/curating content for business development efforts.
Requirements
  • You'll be a Digital/technology enthusiast – expresses intellectual curiosity in topics pertinent to our Digital clients (including technology strategies, digital products, data, and artificial intelligence).
  • Experience in managing and organizing large volumes of content and data.
  • Good working knowledge of Microsoft Office suite (especially Excel, PPT, Outlook, Teams, SharePoint as an advantage).
About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, we combine deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our firm has more than 6,500 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

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