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Digital Knowledge Management Lead

2 months ago

London, Greater London, United Kingdom Oliver Wyman Full time
About the Role

Oliver Wyman, a global leader in management consulting, is seeking a highly skilled Senior Knowledge Manager to support our Digital Practice. As a key member of the Knowledge Management team, you will play a critical role in setting the Knowledge Management strategy and executing best-in-class initiatives to achieve it.

Key Responsibilities:

  • Collaborate with Digital leadership and KM teams to set the KM strategy and annual plan for the European and IMEA regions.
  • Manage stakeholder relations with Digital Practice leadership and engage Digital Subject Matter Experts (SMEs).
  • Oversee standard processes for end-of-project knowledge capture and conduct proactive outreach to source key content.
  • Lead the curation of Digital content on Oliver Wyman's global knowledge platform and wikis to ensure content is relevant, recent, and accessible.
  • Drive awareness and usage of Digital content through training, newsletters, and individual stakeholder meetings.
  • Manage the Digital Knowledge Analyst based in Warsaw and provide mentoring and oversight to other junior KM team members as needed.
  • Provide on-demand KM support to identify relevant content, credentials, and expertise for consulting teams; track trends and identify knowledge needs through these activities.
  • Provide dedicated KM support to key Digital commercial platforms, including updating SharePoint sites, developing newsletters, and proactively creating/curating content for business development efforts.

Requirements:

  • At least 5 years' experience in knowledge management, research, or business development, ideally within a professional services firm and at least 2 years' experience managing and mentoring people.
  • Proactive client service mindset and ability to tailor support to diverse internal clients.
  • Digital/technology enthusiast with intellectual curiosity in topics pertinent to our Digital clients (including technology strategies, digital products, data, and artificial intelligence); experience in one or more areas is ideal.
  • Ability to be self-led and proactive, taking initiative to identify knowledge needs and design/execute KM initiatives to meet those needs.
  • Experience in managing and organizing large volumes of content and data.
  • Strong stakeholder management skills.
  • Strong written and verbal communication skills.
  • Ability to multitask, prioritize responsibilities, and adapt to changes in client and industry needs.
  • Good working knowledge of Microsoft Office suite (especially Excel, PPT, Outlook, Teams, SharePoint as an advantage).

What We Offer:

  • A global collaborative team environment.
  • Competitive salary and comprehensive benefits package.
  • Opportunity for career growth and professional development.
  • Stimulating working environment that allows you to challenge your boundaries and have an impact on the success of our clients.
  • Firm culture that supports openness and recognizes the importance of work-life balance.