Senior Technical Services Technician
4 weeks ago
About Tec Partners:
Tec Partners is a dynamic and innovative company that provides IT solutions to businesses across the UK.
We are currently looking for an experienced 2nd/3rd Line Technician to join our team as a Technical Support Lead.
The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work independently.
This role offers a range of exciting challenges, including resolving complex technical issues and collaborating with our team to deliver high-quality IT solutions.
Key Responsibilities:
- Provide technical support and guidance to customers via phone, email, and face-to-face interactions.
- Act as the escalation point for the Service Desk, troubleshooting complex technical issues and collaborating with other teams to resolve them.
- Develop and maintain relationships with key stakeholders, including customers and colleagues.
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve our IT solutions.
Requirements:
- At least 3-4 years of experience in a Senior IT Support role.
- Excellent communication and interpersonal skills.
- Proven problem-solving skills and ability to think critically.
- Knowledge of Microsoft Office applications (Teams, Word, Excel, PowerPoint, Outlook, OneDrive).
- Ability to work independently and as part of a team.
- A valid UK driving license and access to a personal vehicle.
Salary and Benefits:
We offer a competitive salary of £40,000 per annum, along with a range of benefits including flexible working hours and opportunities for professional development.
Please note that this is a customer-facing role, requiring strong communication and interpersonal skills.
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