Service Desk Technician

3 days ago


Norwich, Norfolk, United Kingdom Norwich City Council Full time

Norwich City Council is seeking a skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be the primary point of contact for all IT-related issues, providing timely and effective support to ensure minimal disruption to our services.

Responsibilities:

  • Issue Resolution: Troubleshoot and resolve technical issues promptly, using your problem-solving skills to minimize downtime and maximize productivity.
  • Request Fulfillment: Manage service requests, incidents, and complaints, ensuring that all interactions are documented and resolved efficiently.
  • Knowledge Sharing: Share your knowledge and expertise with colleagues, promoting best practices and contributing to ongoing IT projects.
  • Compliance: Ensure adherence to information security, data protection, and GDPR policies, maintaining the security and integrity of council information.

Benefits:

In addition to a competitive salary of £27,334.00-£29,777.00 per year, you will enjoy a comprehensive benefits package, including opportunities for career growth and professional development.



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