Service Designer

2 days ago

Birmingham, Birmingham, United Kingdom 383 | B Corp™ Full time
About the Role

We are seeking a skilled Service Designer to join our team at 383 | B Corp®. As a Service Designer, you will play a critical role in shaping the future of our digital services and experiences.

Key Responsibilities
  • Develop and implement service design strategies that meet the needs of our users and stakeholders.
  • Lead service design projects from conception through to implementation, ensuring that solutions are viable, desirable, and meet business objectives.
  • Conduct user research and synthesise insights to inform service design, identifying opportunities for improvement and innovation.
  • Design and facilitate workshops and activities for clients and colleagues, ensuring that stakeholders are engaged and invested in the design process.
  • Collaborate with cross-functional teams to integrate service design with other disciplines, such as product design and technology.
Requirements
  • Proven experience in service design, including developing and implementing service design strategies.
  • Demonstrated ability to lead service design projects from conception through to implementation.
  • Hands-on experience with service design tools and methods, such as journey mapping, service blueprints, and ecosystem mapping.
  • Experience in conducting user research and synthesising insights to inform service design.
  • Familiarity with prototyping and testing service concepts to refine and improve service offerings.
Fundamentals
  • Human-Centred Design: Understanding and application of human-centred design principles to create services that meet the needs of users.
  • Systems Thinking: Ability to view the service as a whole and understand how different components interact and influence each other.
  • Co-Creation: Engaging stakeholders and users in the design process to ensure solutions are viable and desirable.
  • Iterative Process: Commitment to an iterative design process that involves prototyping, testing, and refining service concepts.
Skills
  • Able to assess people's needs and behaviours as end consumers, employees or partners.
  • Digital product and/or service experience.
  • Able to support an experienced design team who needs to create an experience which will deliver against a strategy you have created.
  • Working with a range of different teams, collaborating to drive strategic outcomes.
  • Superb verbal, written, presentation and interpersonal communication skills.
  • A self-starting and collaborative attitude.
  • Flexible thinking, highly adaptable attitude, and able to juggle competing priorities with ease.

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