Service Designer

2 weeks ago

Birmingham, Birmingham, United Kingdom 383 | B Corp™ Full time
Service Designer

383 Group is a collective of digital product specialists, empowering digital communities through high-performing, inclusive digital platforms and experiences. We work with bold and brave clients to elevate product design standards and thinking, and support product leaders at every stage of their careers.

The Role
  • The Service Designer plays a crucial role in the early stages of digital engagements, where the outlines of the project may be opaque. They will assess the situation through various lenses, identify areas of opportunity, and establish frameworks to guide the team to the best human and business outcomes.
  • Our Service Designer will collaborate with a diverse team, including product designers and technologists, to ensure clients and team members feel comfortable and engaged in the service design process.
  • This person will have their own deliverables and work closely with the product design team to define the product/service/experience that will be created, upholding the strategic imperative.
  • They will work independently and/or with supervision from a lead, being proactive and independent in running smaller projects/pitches while supporting larger service design teams on more complex projects.
  • Responsible for collecting and analysing data to frame an opportunity/challenge into a concrete brief or value proposition, with linked KPIs for the wider team to ideate around.
  • Supports a cross-functional team through ideation, prototyping, and scaling a digital solution that meets the original business and end-user consumer need, acting as a guide to ensure they stay on track.
  • Works closely with the product design team to express the strategy within the digital product/service, sharing responsibilities for user research, facilitating workshops, creating personas and user journeys, ideation, and testing.
Requirements
  • Proven experience in service design, including developing and implementing service design strategies.
  • Demonstrated ability to lead service design projects from conception through to implementation.
  • Hands-on experience with service design tools and methods, such as journey mapping, service blueprints, and ecosystem mapping.
  • Experience in conducting user research and synthesising insights to inform service design.
  • Familiarity with prototyping and testing service concepts to refine and improve service offerings.
  • Experience in understanding market problems and developing strategic recommendations that deliver on growth opportunities through bringing products or services to market.
  • Experience in distilling research into concrete areas of opportunity/hypothesis.
Fundamentals
  • Human-Centred Design: Understanding and application of human-centred design principles to create services that meet the needs of users.
  • Systems Thinking: Ability to view the service as a whole and understand how different components interact and influence each other.
  • Co-Creation: Engaging stakeholders and users in the design process to ensure solutions are viable and desirable.
  • Iterative Process: Commitment to an iterative design process that involves prototyping, testing, and refining service concepts.
  • Collaboration: Working effectively with cross-functional teams to integrate service design with other disciplines such as product design and technology.
  • Digital product and/or service experience.
  • Able to support an experienced design team in creating an experience that delivers against a strategy they have created.
  • Flexible thinking, highly adaptable attitude, and able to juggle competing priorities with ease.
  • Business development acumen, to identify further opportunities and help grow our practice.

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