Senior Hospitality Manager

6 hours ago


York, York City, United Kingdom Malmaison Full time

Take Charge of a Thriving Team as a Head of Cleaning Operations

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At Malmaison, we are committed to delivering exceptional service and creating unforgettable experiences for our guests. We are seeking a highly skilled and experienced Housekeeping Supervisor to lead our housekeeping team and drive excellence in every aspect of their work.

About the Role

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The successful candidate will be responsible for overseeing the daily operations of the housekeeping department, ensuring that all rooms meet the highest standards of cleanliness and quality. They will also play a key role in developing and implementing effective training programs, promoting a culture of continuous improvement, and maintaining strong relationships with colleagues and guests alike.

Key Responsibilities:

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  • Lead and manage a team of housekeeping staff to deliver exceptional service and maintain high standards of cleanliness and quality.
  • Develop and implement effective training programs to enhance the skills and knowledge of junior staff members.
  • Maintain open communication channels with colleagues and guests, responding promptly to feedback and concerns.
  • Collaborate with other departments to ensure seamless delivery of services and achieve shared goals.

Salary and Benefits

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We offer a competitive salary package, including a generous hourly rate of up to £13.40 per hour (plus retention bonus), plus a range of benefits and perks. This is a fantastic opportunity to grow your career, work with a talented team, and make a real difference in the lives of our guests.



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