IT Support Technician

5 hours ago

Banbury, Oxfordshire, United Kingdom Newly Weds Foods Full time
Main Function

The IT Support Technician will be responsible for providing 1st / 2nd line support for all end users based at the Newly Weds Foods factory in Banbury, UK. Their role is to maintain the successful day to day operation of IT functions across the site by ensuring problem resolution of internal information systems together with the provision of technical hardware and software support to all end users.

Responsibilities
  • Respond to all IT helpdesk tickets raised and reply in a professional, confident and timely manner as per IT KPI's.
  • Provide 1st / 2nd line IT support to all end users covering hardware and software related problems.
  • Arrange for external technical support where problems cannot be resolved in house where applicable.
  • Regular maintenance of Hardware (PC and Peripherals) for business continuity in a factory environment.
  • Maintain all IT related documentation.
  • Multi-site cover requiring travel and overnight accommodation in UK and mainland Europe.
  • Out of hours support provided on a rota basis to ensure 24/7 cover for Production.
Requirements
  • Hold a relevant IT qualification.
  • Previous experience working in an IT support role would be advantageous.
  • Full Driving Licence.
Benefits
  • Salary – £33,000 - £39,000 depending on skills and experience.
  • Location – Newly Weds Foods, Banbury.
  • Working hours / pattern – 35 hours per week, Monday to Friday.
  • Pension – 3% paid via salary sacrifice, saving you tax and NI contributions.
  • Annual Salary Reviews – an annual pay review is conducted every January.
  • Holiday – 23 days plus bank holidays, rising to 25 days after 5 years.
  • Family friendly – Enhanced maternity, paternity and shared parental leave pay, as well as an annual family fun day.
  • Health care cash plan – including cash back for opticians, dentist, complimentary therapies.
  • Premium Employee Assistance Programme – including up to 8 counselling sessions, as well as telephone advice for a range of issues.
  • Cycle to work scheme – once you have passed your probation period.
  • Employee events – annual family fun day, Christmas party, as well as an Easter egg at Easter, and long service awards for those hitting 5, 10, 15, 20, 25 years' service.
  • Death in service benefit – 2 x annual salary.
  • Incentivized 'Refer A Friend' Scheme – £400 for each person you successfully recommend, terms and conditions apply.

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