Appeals Leader Position

4 days ago


Bristol, Bristol, United Kingdom Priority Recruitment LTD Full time

Job Overview:

Priority Recruitment LTD is seeking a skilled and experienced Team Leader to lead our dynamic team in Dingwall, Scotland. As a Team Leader, you will be responsible for supervising a team of agents, ensuring they meet performance targets and fostering a positive work environment.

Responsibilities:

  • Lead a team of agents, ensuring daily targets and KPIs are achieved.
  • Supervise workloads and performance, providing regular feedback to the team.
  • Report on KPIs and performance to the Operations Manager, offering insights and recommendations for improvement.
  • Oversee key administrative tasks including rotas and quality checks.
  • Maintain documentation for the department, ensuring compliance and accuracy.
  • Provide coaching, additional training, and performance support to agents.
  • Identify skill gaps and implement strategies to close them.
  • Assist with recruitment, induction, and onboarding of new employees.
  • Drive motivation, morale, and productivity within the team.
  • Lead by example, fostering a positive, collaborative work environment.
  • Stay up-to-date with industry trends, system updates, and compliance regulations.
  • Implement changes and improvements as necessary to maintain a high-performing team.

Requirements:

To be successful in this role, you will require proven leadership experience, preferably in a team-based or customer-facing environment. You will also need strong organisational and administrative skills, with the ability to manage multiple tasks efficiently.



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