Retail Systems Tester
4 weeks ago
Retail Systems Tester
At Vodafone UK, we're looking for a skilled Retail Systems Tester to join our team. As a Retail Systems Tester, you will be responsible for verifying that new services, products, system updates, or releases intended for the retail or indirect channel are operational and suitable for their intended use prior to a comprehensive production launch.
Key Responsibilities:
- Evaluate and improve testing scripts to ensure comprehensive testing of all components within the end-user systems, allowing for approval prior to their deployment in the production environment.
- Follow established test scripts and document any risks and issues that arise. Act as a liaison in the feedback process for both Direct and Indirect Channels, as well as Test Leads.
- Aid in the communication and management of Business Change, Training, and Retail readiness.
- Provide support during deployment once releases are operational, ensuring that any defects identified during the Early Life Support (ELS) phase post-release are promptly re-tested and resolved.
- Facilitate customer journey testing (CJT) for any new functionalities or hardware being introduced.
- Conduct and assist with Deployment Validation Testing (DVT) for both regression and progression of new code to ensure effective operation of direct and indirect channels.
- Offer Early Life Support as subject matter experts to other support teams regarding modifications to IT systems, software, or hardware within the estate.
- Deliver initial support for any production issues and escalate them to the appropriate teams for resolution.
Requirements:
- Oversee relationships with external IT support teams to ensure timely resolution of defects and mitigation of risks and issues.
- Participate in project meetings to ensure comprehension of changes and identification of risks and issues.
- Attend various Vodafone locations as necessary for collaborative efforts.
- Regularly assess internal processes to enhance operational effectiveness.
- Acquire a comprehensive understanding of Retail systems and the functionality of indirect systems, along with the changes they introduce.
- Agree upon and facilitate training requirements for process or system modifications within the retail environment.
- Generate and maintain reports as needed regarding testing progress and team capacity.
- Possess a solid understanding of Newco Systems (Halo, Jack (Stock Management), Jill, PEDs, BO, CO).
- Exhibit proficiency in Microsoft Office Applications.
Desirable:
- Experience in Vodafone Retail or similar customer-facing roles.
- Experience in analyzing business processes within large organizations.
- Background in service delivery and process improvement.
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