Customer Service Ambassador

4 days ago


Cheltenham, Gloucestershire, United Kingdom Hollywood Bowl Group Full time

About Us

Hollywood Bowl Group is a leading entertainment company with a passion for bringing families and friends together for affordable fun and healthy competition.

We operate 74 centres across the UK and 13 centres in Canada under the Hollywood Bowl, Putt & Play, and Splitsville brands. Our centres offer a range of activities including bowling, golf, and dining.

We're looking for a Team Member to join our team at one of our centres. As a Team Member, you will be at the very centre of the customer's journey. You will be responsible for providing exceptional customer service, ensuring our customers have an enjoyable experience with every visit.

Key Responsibilities:

  • Provide outstanding customer service and support to ensure a high level of customer satisfaction.
  • Work collaboratively as part of a team to achieve centre targets and objectives.
  • Be flexible with working hours and shift patterns to meet the needs of the business.
  • Participate in ongoing training and development to improve skills and knowledge.

What We Offer:

  • Access to apprenticeship programmes and in-house management training.
  • Optional pension plan and additional days holiday with length of service.
  • Free game vouchers every month and 30% discount off food and drink.
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits.

Why Choose Us:

We're a dynamic and fast-paced company that offers a range of opportunities for career development and growth. We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities.

As a Team Member, you will be part of a team that is passionate about delivering exceptional customer service and creating memorable experiences for our customers. If you're looking for a challenging and rewarding role, we'd love to hear from you.



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