On Board Team Manager

2 days ago


London, Greater London, United Kingdom Avanti West Coast Full time

The role of an On Board Manager at Avanti West Coast is crucial to our success, focusing on people and customer experience.

As a leader, you will be responsible for a dedicated team of on-board crews, ensuring they deliver exceptional customer service.

Your key responsibilities will include:

  1. Managing team behaviours in line with business values, supervising performance, and addressing issues that may arise.
  2. Leading the implementation of planned changes and supporting on-board teams with new commercial activities.
  3. Ensuring the safety of on-board teams and complying with safety standards.
  4. Managing budgets in collaboration with the Finance Business Partner.
  5. Delivering great customer service in all circumstances.
  6. This role requires flexibility and an 'On Call' commitment, with working hours adapting to the railway environment.

You will be a great leader with a proven track record, excellent at workload management, and prioritizing the safety of others.

A customer-focused individual with the ability to juggle multiple priorities in a fast-paced environment is ideal for this role.

In return, you will receive a competitive salary, opportunities for career progression, and excellent training and development.


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