On Board Team Lead

1 month ago


London, Greater London, United Kingdom Avanti West Coast Full time
Job Title: On Board Manager Holyhead-Talent Pool

This is a people-orientated role within Avanti West Coast, focusing on our people and customer experience. As an On Board Manager, you will be responsible for leading and engaging a large dedicated team of on-board crews who deliver the service to our customers.

Key Responsibilities:
  • Manage behaviours in line with business values, supervising performance, sickness absence, and availability levels of your team.
  • Lead and own the implementation of planned changes and support on-board teams with new commercial activities.
  • Ensure the safety of your On-Board teams, ensuring compliance with safety standards.
  • Manage budgets in line with Finance Business Partner.
  • Deliver great customer service in all circumstances.
  • This post holds an 'On Call' commitment and requires flexibility to work hours that suit the railway environment.

You'll be a great leader with a proven track record of bringing your team along with you. You'll be great at managing your workload and have the safety of others at the forefront of your mind. You'll be customer-focused and take pride in ensuring each customer has a great experience with us.

In return for your hard work and commitment, you will get a competitive salary with the opportunity for real career progression and excellent training and development.


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