Customer Service Representative

4 weeks ago


Llandrindod Wells, Powys, United Kingdom Powys County Council Full time

About the Role:

This is a Welsh Essential speaking post that requires excellent communication skills to deal with customers face-to-face and over the telephone.

The successful candidate will be able to communicate effectively with a wide range of customers and staff, providing a welcoming and sensitive service at all times.

They will also be able to work collaboratively with council colleagues to improve customer service delivery and develop their own awareness of wider information and services relating to the Council and the local area.

Key Responsibilities:

  • Provide a timely and courteous response to customer queries by telephone or face-to-face.
  • Work collaboratively with council colleagues to exchange information and improve customer service delivery.
  • Develop and maintain a thorough and up-to-date working knowledge of Council services and procedures.
  • Support the Customer Service's Team by working collaboratively with council colleagues to improve customer service delivery.

About You:

The ideal candidate will have a passion for excellent customer service and be able to demonstrate clear commitment to the team approach, providing support to colleagues and demonstrating respect for their views and concerns.

They will also be able to manage communication with all customers in an efficient, sensitive, and welcoming manner, defusing difficult situations and escalating to others where appropriate.



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