Customer Service Representative

2 months ago


Llandrindod Wells, Powys, United Kingdom Powys County Council Full time

About Us

Powys County Council is seeking a skilled Customer Service Representative to join their team.

About the Role:

This Welsh Essential speaking post involves dealing with customers face-to-face at Reception, or over the telephone in the contact Centre or at receptions bases.

Your Responsibilities:

  1. Deal with all customers in an efficient, sensitive, and welcoming manner.
  2. Communicate effectively with a wide range of customers and staff.
  3. Manage communication and defuse difficult situations.

About You:

We are looking for someone who can demonstrate a clear commitment to the team approach and provide support to colleagues.

You will also have a passion for excellent Customer Service and be able to develop and maintain a thorough and up-to-date working knowledge of Council services.

What You Will Do:

Provide response or re-direction to a wide range of queries within the customer service environment.

Work collaboratively with council colleagues to exchange information and improve customer service delivery.

Develop your own awareness of wider information and services relating to the Council and the local area.



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