Support Solutions Delivery Manager

2 days ago


Salisbury, Wiltshire, United Kingdom Callen Lenz Full time
At Callen-Lenz, we are looking for an experienced In-Service Support Specialist to join our team. The successful candidate will be responsible for acting as the primary interface point between the Customer and the Company for In-Service operational and support matters. Key responsibilities include:

• Implementation and delivery of material and services in accordance with the contract baselines, company commitments, and business directives
• Monitor In-Service / End User operations and gain actionable insight of Customer intentions wherever possible
• Manage operational data acquisition and analysis using industry-standard tools and techniques to influence product and support roadmaps
• Engage with the business/supply chain functions to ensure procured products and services meet required levels of performance in terms of cost, quality, and schedule
• Responsible for managing the budgets allocated to the support contracts and task flowdown, reporting to the PMO as required and in accordance with the Company standards
• Identifying and managing risks and opportunities that could impact the ability to discharge the support services as contracted
• Be vigilant to safety and/or airworthiness issues raised through In-Service Support activities and work within Callen-Lenz to ensure that these are resolved
• Proven experience in development and delivery of the full range of Support Solutions within an Aerospace and Defence setting
• Understanding of Integrated Logistics Support principles

We offer a salary of £45,000 - £55,000 per annum, plus a comprehensive package of benefits including 25 days annual leave per year (plus bank holidays), buy/sell holiday policy up to 5 days either way, pension scheme via Royal London, company contributed share incentive plan, green car scheme, life assurance scheme (6x basic salary), income protection policy (75% of basic salary), private health insurance via Vitality, private dental insurance via Bupa, access to an independent financial advisor year-round, and training & development opportunities.

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