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Automotive Service Advisor
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Northampton Business Directory. As a key member of our Prestige Car Dealership, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities:
- Greeting and Scheduling: Greet customers in a professional and courteous manner, schedule services, and ensure timely completion of tasks.
- Customer Communication: Keep customers informed about the progress of their vehicle, address any concerns or issues, and provide updates on service completion.
- Additional Services: Offer and sell additional services, including service plans, to enhance customer satisfaction and revenue growth.
- Customer Complaints: Handle customer complaints in a professional and empathetic manner, resolving issues promptly and fairly.
Benefits:
- Competitive Salary: Enjoy a competitive basic salary, with opportunities for overtime and additional earnings.
- Progressive Dealer Group: Work with a reputable and progressive dealer group that offers industry-leading benefits and opportunities for career advancement.
- Manufacturer Training: Receive comprehensive training and support from our manufacturer partners to ensure you have the skills and knowledge to excel in your role.
- Collaborative Team Environment: Join a dynamic and supportive team of like-minded professionals who share your passion for delivering exceptional customer service.
Requirements:
- Service Department Experience: Ideally, you will have previous experience working in a Service Department as a Service Advisor, with a strong understanding of customer service principles and practices.
