Home Care Quality Manager

1 day ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time
About the Opportunity

Durham Tees Care prioritizes supporting customers to retain their independence in their own homes and communities.

This is an exciting opportunity for a highly skilled Care Coordinator to ensure the highest quality of home care and lead customer service initiatives.

The role involves recording and allocating care calls correctly on our systems, ensuring care workers are allocated appropriately to customers, so that care is delivered on time, safely, and in line with their wishes.

This position requires proactive problem-solving skills, particularly in aligning care schedules with customer schedules.

You will work closely with the care team to ensure seamless delivery of care services to our customers.

Key Responsibilities
  • Record and allocate care calls correctly on our systems
  • Ensure care workers are allocated appropriately to customers
  • Deliver high-quality care and support to customers

Salary: Up to £25,000 per year depending on experience



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