EMEA Product Solutions Leader

4 days ago


Malton, North Yorkshire, United Kingdom Edmund Optics Full time
About Us

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With state-of-the-art manufacturing capabilities and a global distribution network, we are one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions.

Job Overview

We are seeking a highly competent and skilled Product Support Manager EMEA to join our team. The successful candidate will be responsible for managing the Product Support Team, ensuring customer satisfaction and revenue growth. Key responsibilities include team structuring for operational effectiveness, day-to-day team management, and increasing regional customer satisfaction for technical and applications support activities.

Key Responsibilities:
  • Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability
  • Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage
  • Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified
  • Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
Salary and Benefits

We offer a highly competitive employment package including a salary of £55,000 - £65,000 per year, depending on experience, plus a range of benefits such as company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, Cycle to Work scheme, and company events.



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