Technical Support Team Lead
7 days ago
Edmund Optics, a leading manufacturer and supplier of optics, imaging, and photonics technology, is seeking a highly competent and skilled Product Support Manager EMEA. The successful candidate will be responsible for managing the Product Support Team with the aim to maximize the level of service offered to customers. This role offers a challenging position alongside a highly competitive employment package in a growing industry.
About Edmund Optics
Edmund Optics Europe, a US-owned group consisting of subsidiaries in Germany, UK, Netherlands, and France, is responsible for sales, marketing, distribution, engineering, and application support for a wide product range throughout Europe, the Middle East, and Africa.
Salary and Benefits
The estimated annual salary for this position is £50,000 - £60,000, depending on experience. Additional benefits include company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, Cycle to Work scheme, and company events.
About the Job
As a Product Support Manager EMEA, you will manage the Product Support Team to ensure customer satisfaction and revenue growth. Key responsibilities include team structuring for operational effectiveness, day-to-day team management, increasing regional customer satisfaction for technical and applications support activities, and defining and tracking key performance indicators (KPIs). You will also participate in tradeshows and conferences, interface with marketing to provide customer feedback, and identify customer support needs to ensure EOs service leadership.
Qualifications
To be considered for this role, you should have a degree in engineering, physics, mathematics, or hard science, minimum three years' experience in technical sales and/or product support, proficiency in key optical engineering and physics concepts/optics industry experience, knowledge of company products, applications, capabilities, and sourcing possibilities, and proven leadership ability to manage people, build highly effective, diverse teams, and create a positive working atmosphere. Fluency in English is required, and additional language skills are an advantage.
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