Customer Service Representative

1 week ago


Cirencester, Gloucestershire, United Kingdom Compass UK & Ireland Full time
Defence Retail Assistant Opportunity

We are seeking a skilled and customer-focused individual to join our team as a Retail Assistant at Defence. This is a fantastic opportunity to work in a fast-paced environment, delivering exceptional customer service and contributing to the success of our business.

About the Role
  • Serve customers with a smile, ensuring they receive an easy and seamless personalised experience
  • Be knowledgeable about our service and help customers with natural, engaging service
  • Represent Defence and maintain a positive brand image
  • Handle cash and operate the cash register
  • Comply with Health and Safety regulations
Your Key Responsibilities

In this role, you will be responsible for:

  1. Serving customers with excellent communication skills and a passion for delivering outstanding service
  2. Taking initiative and making decisions that benefit our customers
  3. Working effectively as part of a team to achieve sales targets and provide excellent customer service
  4. Maintaining a clean and safe working environment, adhering to Health and Safety guidelines
  5. Working under pressure and meeting deadlines while maintaining high levels of productivity
Our Ideal Candidate

We are looking for someone who:

  • Has a passion for delivering exceptional customer service and is committed to providing a positive experience for our customers
  • Is able to work independently and as part of a team, demonstrating excellent communication and interpersonal skills
  • Is reliable, punctual, and has a strong commitment to attendance and timekeeping
  • Is flexible and adaptable, with a willingness to learn and take on new challenges
What We Offer

We offer a competitive salary of approximately £19,500 per annum, plus benefits, including:

  • A comprehensive training programme to develop your skills and knowledge
  • Ongoing support and coaching to ensure your success in the role
  • A positive and supportive working environment, with opportunities for career progression
  • A range of employee benefits, including pension scheme, life assurance, and access to exclusive discounts


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