Customer Experience Manager
1 month ago
We are seeking a Customer Experience Manager to join our team at the Institute of the Motor Industry. limited. As a key member of our service department, you will be responsible for providing exceptional customer service and ownership throughout the customer's experience.
The successful candidate will have a full UK driving licence and be able to excel in a team-based environment. Relevant experience in a customer-facing role delivering excellent service is desirable.
We estimate that the salary for this position will be around £25,000-£30,000 per year, depending on location and experience.
About the Role:
- Provide exceptional customer service and ownership throughout the customer's experience.
- Accurately maintain the service department loading system.
- Manage handover and administration, explaining work carried out on vehicles.
- Understand and adhere to manufacturer service requirements.
Requirements:
- Full UK driving licence.
- Ability to excel in a team-based environment.
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