Senior Care Operations Manager
4 weeks ago
Helping Hands is the nation\u2019s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we\u2019re looking for a Senior Care Operations Manager who is passionate about delivering high-quality care to join our team.
As a Senior Care Operations Manager, you will be responsible for the day-to-day management of the branch, ensuring it is efficient, profitable, and provides the highest standard of care to all customers. You will hold the CQC/CIW registration for the branch and ensure that it operates within CQC/CIW guidelines.
Main Responsibilities
- Manage the branch to ensure it is efficient, profitable, and provides high-quality care to customers.
- Hold the CQC/CIW registration for the branch and ensure it operates within CQC/CIW guidelines.
- Maintain and grow carer numbers by recruiting new team members and guiding them through the recruitment process.
- Actively seek new business opportunities and support the commercial growth of the branch.
- Regularly review the operation of the branch to ensure all customer needs are met.
- Ensure all policies and procedures are communicated and implemented effectively within the branch.
- Support branch staff and carers with their training and development.
About You
To be successful in this role, you\u2019ll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. You\u2019ll also need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at management level.
Benefits
- Career progression opportunities
- 23 days annual leave, rising to 25 after 2 years of service
- Blue Light Card offering discounts from business and services
- Access to our employee assistance programme
- Support to complete nationally recognised qualifications
- Refer a friend scheme
- Bonus scheme
- Annual salary review
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
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