Senior Care Operations Manager

2 weeks ago


Cannock, Staffordshire, United Kingdom Helping Hands Full time

At Helping Hands, we're passionate about supporting adults to maintain their independence and stay in the place they know and love.

As a Registered Care Manager, you'll have the opportunity to work with us to make a real difference in people's lives.

Main Responsibilities

  • Day-to-day management of the branch to ensure it's efficient, profitable, and provides the highest standard of care to all customers.
  • Holding the CQC/CIW registration for the branch and ensuring it operates within CQC/CIW guidelines.
  • Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process.
  • Actively seeking new business opportunities and supporting the commercial growth of the branch.
  • Regularly reviewing the operation of the branch to ensure all customer needs are met.
  • Ensuring all policies and procedures are communicated and implemented effectively within the branch.
  • Supporting branch staff and carers with their training and development.

About You

To be successful in this role, you'll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at management level. You'll also need to have a full UK driving licence and access to your own vehicle.

Benefits

  • Career progression opportunities
  • 23 days annual leave, rising to 25 after 2 years of service
  • Blue Light Card offering discounts from business and services
  • Access to our employee assistance programme
  • Support to complete nationally recognised qualifications
  • Refer a friend scheme
  • Bonus scheme
  • Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.



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