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Senior Account Handler

2 months ago

Colchester, Essex, United Kingdom Howden Insurance Brokers Ltd Full time
Job Description

**Job Title:** Senior Account Handler - Corporate Insurance

**Job Summary:**

We are seeking a highly skilled and experienced Senior Account Handler to join our Corporate Insurance team. As a Senior Account Handler, you will be responsible for providing exceptional customer service to our corporate clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Assist in achieving Group/Division client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
  • Obtain renewal terms and present to client.
  • Issue renewal documentation in line with contract certainty.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
  • Produce accurate and professional documentation at all times using relevant Howden templates.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.

Requirements:

  • Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR.
  • Must have a minimum of 5 years' corporate insurance experience.
  • Excellent level of technical insurance skills, to be assessed by regular in-house testing.
  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Excellent client service skills.
  • Excellent level of negotiation and broking skills.
  • Excellent oral and written communication skills.
  • Ability to gather and analyse information from the client.
  • Ability to identify and respond appropriately to an individual client's level of understanding.
  • Ability to persuade and influence others.

What We Offer:

  • A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
  • Our successes have all come from someone brave enough to try something new
  • We support each other in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference at work and beyond