Senior Account Handler

1 day ago

Colchester, Essex, United Kingdom Howden Group Holdings Full time

We're looking for a highly skilled Senior Account Handler to join our team at Howden Group Holdings. This is a fantastic opportunity to work with a leading independent insurance broker and make a real impact in the industry.

As a Senior Account Handler, you'll be responsible for delivering an exceptional level of service to our corporate clients. You'll work closely with our Account Executives to develop and implement strategies for renewal, attend client meetings, and action meeting points.

Key Responsibilities:

  • Assist in achieving Group/Division client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal.
  • Obtain renewal terms and present to client.
  • Produce and issue professional summaries and reports using Howden templates.
  • Issue renewal documentation in line with contract certainty.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Prioritise and handle all work promptly and accurately.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
  • Produce accurate and professional documentation at all times using relevant Howden templates.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Refer all queries that fall outside own experience, knowledge and authority to senior staff.
  • Liaise with and assist other branches and Group Resources as necessary.

Requirements:

  • Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR.
  • Minimum of 5 years' corporate insurance experience.
  • Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain any required CPD points.
  • Excellent level of technical insurance skills, to be assessed by regular in-house testing.
  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Excellent client service skills.
  • Excellent level of negotiation and broking skills.
  • Excellent oral and written communication skills.
  • Ability to gather and analyse information from the client.
  • Ability to identify and respond appropriately to an individual client's level of understanding.
  • Ability to persuade and influence others.

Our Culture:

We're a people-first business, and we're committed to creating a culture that's grounded in employee ownership, aligned external investors, trust and integrity, expertise, and independence. We're looking for someone who shares our values and is passionate about delivering exceptional results in a collaborative and innovative environment.

Diversity & Inclusion:

We're an equal opportunities employer and welcome applications from all qualified candidates, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

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