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**Onsite Technical Support Specialist**

2 months ago

Bournemouth, Bournemouth, United Kingdom som3 Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Onsite Technical Support Specialist to join our team at som3 Recruitment. As a key member of our technical support team, you will be responsible for delivering exceptional on-site support for daily operations and various ad-hoc tasks at customer sites.

Key Responsibilities
  • Provide On-Site Technical Support: Provide technical support for end-user technology, including desktop computing and corporate IT services.
  • Manage Administrative Tasks: Manage administrative tasks and update ticketing systems.
  • Travel to Other Sites: Occasionally travel to other sites to support other staff or locations.
  • Work Independently and Remotely: Work independently and remotely on a variety of products, performing installations and troubleshooting in both software and hardware environments.
  • Follow Procedures: Follow documented procedures provided by CDW or the customer and adapt to procedural changes as necessary.
  • Pursue Personal Development: Pursue personal development, contribute to management appraisals, and seek growth opportunities in alignment with personal ambitions and organizational needs.
Requirements
  • Proven Skills and Knowledge: Proven skills and knowledge in relevant technology areas, with prior IT or field experience.
  • Experience with Office Relocations: Experience with office relocations, new hardware installations, and basic server maintenance.
  • Understanding of Troubleshooting: Understanding of troubleshooting, fault finding, and hardware repairs.
  • Relevant Certifications: Relevant certifications or qualifications, such as CompTIA A+/N+.
  • Positive Attitude: Positive attitude with a strong team player mentality.
  • Methodical and Quality-Focused: Methodical and quality-focused, with a commitment to getting tasks right the first time.
  • Clear and Consistent Communicator: Clear and consistent communicator, with attention to detail and composure under pressure.
  • Flexible with Working Hours: Flexible with working hours and locations; willing to travel.
  • Punctual, Reliable, and Well-Presented: Punctual, reliable, and well-presented.