Policy Advisor
4 days ago
About the Role
">We are seeking an experienced Policy Advisor to join our team at Wild Recruitment. As a Policy Advisor, you will play a critical role in maintaining the company's reputation for providing high-level customer service.
">In this position, you will be responsible for assisting with enquiries by either resolving them there and then or passing them on to the relevant team. You will resolve enquiries consistently to team standards and promptly. You will promote services, events, and provide information and benefits to our clients.
">Data security, protection, and confidentiality are of high importance, and you will report any breach or suspected breach of policies. Your responsibilities will include:
">- Responsibility for enquires related to certifications and routes to membership
- Understanding products and services available to students, qualification holders, and members
- Working with colleagues from other relevant teams to deliver a first-class service
- Supporting students into membership in line with the membership growth and retention targets.
- Ensuring that individuals meet their regulatory requirements in line with the client's Byelaws and regulations.
About You
">To be successful in this role, you will need excellent communication skills, both written and verbal. You should have experience in customer service and possess good IT skills, including Word and Excel, and in maintaining a complex database, including Microsoft Dynamics.
">You should also be able to prioritise and deliver in a fast-paced environment and be an excellent team player.
">What We Offer
">We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, a 35-hour working week, hybrid working with 2-3 days from home, 24 days' holiday, and a company-contributed pension scheme.
">Please note that all applicants will be assessed only in accordance with their merits, qualifications, and ability to perform the duties of the job.
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