Senior Windows Systems Engineer

2 weeks ago

Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

## Job Summary

We are seeking a highly skilled 3rd Line Windows Engineer to join our technical operations team. As a key member of the team, you will play a vital role in supporting our customers' solutions, from small office-based hardware deployments to enterprise business solutions across multiple cloud-hosted environments.

## Key Responsibilities

* Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
* Collaborate with and mentor junior members of the service desk team, providing escalation, sharing knowledge, and driving standards.
* Provide technical assistance with the planning and implementation of internal and customer IT projects.
* Create and maintain documentation for technical procedures, configurations, and solutions.
* Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
* Experienced in both Linux and Windows operating environments.
* Understanding of networking fundamentals (routing, switching, VLANs, IPSec, and firewalling).

## What We Offer

* Full training provided and career progression opportunities.
* Company events, including occasional trips abroad.
* Annual leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
* On-site parking: hassle-free parking is available for all employees.
* Pension scheme: we offer a solid pension plan to support your future.
* Cycle-to-work scheme: employee wellbeing support: Monday to Friday, 0830 – 1730.

## Working Arrangements

* Office-based with the possibility to work from home 1 day per week following successful completion of the probationary period.

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