Client Relations Expert
1 week ago
We are seeking an experienced Client Relations Expert to join our team at beBee Professionals in Wolverhampton, United Kingdom. The successful candidate will be responsible for building strong relationships with customers, providing exceptional service, and resolving issues efficiently.
Key Responsibilities:
* Handle incoming calls, emails, and chat inquiries from customers with professionalism and care.* Provide accurate information about products and services, ensuring customer satisfaction.* Resolve customer issues promptly and escalate when necessary, maintaining a positive tone.* Process customer orders and manage account information accurately.* Maintain records of customer interactions and follow-up tasks.* Collaborate closely with other departments to ensure seamless customer experience.* Assist with administrative tasks as needed.
Requirements:
* Previous experience in a customer-facing role is highly desirable.* Excellent communication and problem-solving skills are essential.* Ability to handle high-volume queries while maintaining attention to detail is crucial.* Proficiency in Microsoft Office and CRM systems is required.* Ability to work independently and as part of a team is vital.* Flexible working hours, including weekends, may be required.
Estimated Salary: £25,000 - £30,000 per annum, depending on experience.
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