House Manager
3 weeks ago
**Role Overview**
We are seeking a customer-centric professional to enhance the quality of life of our homeowners at Walnut Tree Cottage in Goring by Sea.
As a key member of our team, you will be responsible for delivering high-quality customer service, managing facilities, and coordinating social events to create a vibrant community.
**Key Responsibilities:**
- Welcoming new homeowners and supporting them to settle into their apartments.
- Providing a professional front-of-house service and dealing with visitors in a friendly manner.
- Being the first point of contact for all homeowners and offering them help, support, and advice as necessary.
- Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
- Managing the development – gardens and grounds – in an efficient and effective manner, providing homeowners with a safe, secure, well-maintained, and pleasant environment.
- Facilitating social interaction and helping homeowners to enjoy retirement living to the full.
**Requirements:**
- Excellent communication skills with a real 'can-do' attitude.
- Extensive experience in a professional customer service-oriented position.
- A professional approach with high-quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem-solve effectively.
- Awareness of basic Health and Safety will be a distinct advantage.
- Good level of computer literacy including Microsoft Word and Outlook.
**What We Offer:**
- Competitive salary.
- Group personal pension.
- Life assurance.
- Employee Assist Scheme.
- Flexible working hours.
**About McCarthy Stone:**
We are a leading UK retirement living provider, committed to delivering high-quality services and creating a vibrant community for our homeowners.
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