House Manager
4 weeks ago
Are you passionate about delivering exceptional customer service and creating a warm and welcoming community for our homeowners?
We are seeking a highly skilled and experienced House Manager to join our team at McCarthy Stone, a leading provider of retirement living solutions in the UK.
As a House Manager, you will be responsible for providing a professional front-of-house service, dealing with visitors in a friendly and courteous manner, and being the first point of contact for our homeowners.
You will also be responsible for building a strong community with our homeowners through event coordination, regular meetings, and reporting company updates.
Some of the key duties of this role include:
- Welcoming new homeowners and supporting them to settle into their apartments
- Providing a professional front-of-house service and dealing with visitors in a friendly manner
- Being the first point of contact for all our homeowners and offering them help, support, and advice as necessary
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
- Being the 'face' of McCarthy Stone for the families and friends of our homeowners
- Dealing with homeowners' issues with sensitivity and understanding the need for confidentiality and respect their privacy
- Managing the development – gardens and grounds – in an efficient and effective manner, providing our homeowners with a safe, secure, well-maintained, and pleasant environment
- Facilitating social interaction and helping homeowners to enjoy retirement living to the full
- Ensuring that all Health and Safety requirements are adhered to
The successful candidate will have excellent communication skills, a real 'can-do' attitude, and extensive experience in a professional customer service-oriented position.
They will also have a professional approach with high-quality standards, thrive in a busy and varied role, and be resilient and able to problem-solve effectively.
As part of our team, you'll receive all the training and support you need to help you meet your career goals from our internal experts.
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