Patient Liaison Officer

24 hours ago


Colchester, Essex, United Kingdom Optical Express Full time

Duties and Responsibilities

As an Optical Express Patient Advisor, your key responsibilities will include:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations
  • Scanning patients' eyes using state-of-the-art equipment as part of a full health check
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates
  • Discussing finance options
  • Accurately maintaining patient records

To succeed in this role, you will need to have a passion for providing world-class customer service, possess strong organisational skills, and be able to communicate clearly and articulately with a diverse range of people.



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