Front Desk Hotel Clerk
2 weeks ago
If you are a driven and enthusiastic individual looking to join a prestigious hotel group, we invite you to apply for the position of Front Desk Hotel Clerk - Spa Department. At Grantley Hall, we pride ourselves on delivering exceptional customer experiences and fostering a culture of excellence.
About the Position:- This role is suited to someone who has been a Receptionist previously and is looking to focus on the front-of-house customer service side of the Spa
- The ideal candidate should possess strong administrative skills, be confident with computer systems, and have a passion for Spa & Beauty Therapy
- Coordinate spa appointments and schedules according to high standards
- Provide expert advice on spa services, packages, and treatments
- Promote spa treatments and offer full product knowledge prior to treatment service
- Maintain a tidy reception area and assist in answering all telephone communication
- Welcome guests warmly upon arrival and manage the registration process
- Escalate guest comments, complaints, and concerns to the appropriate individuals
- Average annual salary: £23,920 plus a monthly service charge of £2,400 (typically)
- 31 days holiday increasing to 33 days with length of service
- Access to earnings before payday (Wagestream)
- Free parking and complimentary meals when on duty
- Discounted modern accommodation and Grantley Hall discounts
- Access to hundreds of exclusive employee benefits, rewards, and discounts targeted at the hospitality sector
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