Front Desk Hotel Clerk

2 weeks ago


London, Greater London, United Kingdom Thistle City Barbican Full time

If you are a driven and enthusiastic individual looking to join a prestigious hotel group, we invite you to apply for the position of Front Desk Hotel Clerk - Spa Department. At Grantley Hall, we pride ourselves on delivering exceptional customer experiences and fostering a culture of excellence.

About the Position:
  • This role is suited to someone who has been a Receptionist previously and is looking to focus on the front-of-house customer service side of the Spa
  • The ideal candidate should possess strong administrative skills, be confident with computer systems, and have a passion for Spa & Beauty Therapy
Key Responsibilities:
  • Coordinate spa appointments and schedules according to high standards
  • Provide expert advice on spa services, packages, and treatments
  • Promote spa treatments and offer full product knowledge prior to treatment service
  • Maintain a tidy reception area and assist in answering all telephone communication
  • Welcome guests warmly upon arrival and manage the registration process
  • Escalate guest comments, complaints, and concerns to the appropriate individuals
Benefits:
  • Average annual salary: £23,920 plus a monthly service charge of £2,400 (typically)
  • 31 days holiday increasing to 33 days with length of service
  • Access to earnings before payday (Wagestream)
  • Free parking and complimentary meals when on duty
  • Discounted modern accommodation and Grantley Hall discounts
  • Access to hundreds of exclusive employee benefits, rewards, and discounts targeted at the hospitality sector


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