Front of House Ambassador

2 days ago


London, Greater London, United Kingdom PPHE Hotel Group Full time

Art'otel London Battersea Power Station is recruiting for a Head Concierge to join our dynamic team. As a Customer Experience Manager - Hotel Operations, you'll be responsible for delivering exceptional customer service and ensuring that every guest has a memorable stay.

Key Responsibilities
  • You'll welcome guests and ensure they have everything they need, using your exceptional communication skills to resolve any issues.
  • You'll work closely with colleagues and leadership to provide seamless service, using technology platforms and face-to-face communication to meet guest needs.
  • You'll create a personalized experience for each guest, responding to feedback and acting as a true ambassador for our hotel.

We offer a competitive salary range of £35,000-£45,000 per year, depending on experience. You'll also enjoy a range of benefits, including two wellness days per year, heavily discounted hotel rates, and more.



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