Senior Claims Administrator

2 weeks ago


London, Greater London, United Kingdom McLarens Full time
About the Role

We are seeking an experienced Senior Claims Administrator to join our team in London. As a key member of our Support function, you will provide effective support to Adjusters, aiding efficiency and productivity in the handling of commercial claims.

Responsibilities:
  • Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking risk screening and triaging.
  • Working closely with Adjusters to assist with investigation and validation enquiries.
  • Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
  • Overseeing Adjuster caseloads when necessary during periods of leave.
  • Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
About You

To be successful in this role, you must have previous claims handling experience including caseload management. Ideally, you should be working towards becoming CILA/CII qualified. You should also have excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.

You will thrive in a high-pressured working environment and be driven to meet and exceed targets. A flexible approach to travel is also required as and when necessary.



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