Customer Experience Lead

2 weeks ago


Leven, United Kingdom Escape Full time

About the Role:

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We are recruiting for an experienced People & Operations Manager to join our client's retail store in Fife. This is an exciting opportunity to take on a challenging role that combines operational and people management responsibilities with a focus on driving sales growth and delivering exceptional customer service.

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Main Responsibilities:

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  1. Sales Strategy Execution: Work closely with business stakeholders to develop and execute the store's sales strategy, identifying opportunities for revenue growth and ensuring customers receive exceptional service levels at all times.
  2. Team Development: Develop and implement strategies to motivate staff, drive local and corporate sales campaigns, and ensure team understanding and buy-in.
  3. Operational Excellence: Implement processes and procedures to ensure efficient store operations, effectively manage customer flow, and resolve customer service issues.
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What You'll Need:

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To succeed in this role, you should have a strong background in people and operations management, excellent communication skills, and a passion for delivering exceptional customer experiences.

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Estimated Salary: £40,000 per annum



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