Customer Experience Leader
3 weeks ago
Compass UK & Ireland is a leading provider of food and support services to major High Street brands. We are seeking an experienced Retail Manager who will oversee all catering and service operations, ensuring exceptional customer experiences.
About the Role:
- Supervise teams to deliver impeccable food and customer service
- Oversee in-unit operations, including inventory management, budget monitoring, and action planning
- Communicate regularly with line managers to monitor KPIs and targets
- Represent Compass Group UK&I and maintain a positive brand image
- Identify opportunities for new service concepts to drive sales
- Liaise between customers and internal teams to exceed expectations
- Support and train teams, leading from the front to ensure everyone excels
- Implement and review Health & Safety standards
Requirements:
- Minimum 2 years of management experience within a similar sector or industry
- Experience managing teams in a similar role
- Excellent communication and organisational skills
- Ambitious and motivated individual always looking to upskill
Benefits:
- Competitive pay
- Great perks
- Unrivalled opportunities for learning and development
- Diverse and inclusive work environment
Estimated Salary: £35,000 - £50,000 per annum.
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