Senior IT Service Delivery Executive
2 days ago
We are looking for an experienced IT Service Desk Manager to join our team at Certara. This role offers an exciting opportunity to lead a global team, deliver exceptional IT services, and contribute to the company's growth and success. The successful candidate will have a strong background in IT service management, leadership skills, and a customer-focused approach. Key responsibilities include team leadership, training, culture development, technical acumen, and project facilitation.
Responsibilities:
- Lead the IT service desk team, ensuring excellent service delivery and continuous improvement.
- Develop and implement effective training programs to enhance team skills and knowledge.
- Foster a positive and inclusive team culture, promoting collaboration and communication.
- Collaborate with cross-functional teams to drive business outcomes and improve efficiency.
- Evaluate new technologies and propose innovative solutions to enhance service delivery.
Salary Range:
A salary of approximately $120,000 per year is expected for this role, reflecting the importance of this position in driving business success.
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