Operations Manager

1 day ago

Glasgow, Glasgow City, United Kingdom Survitec Full time
Operations Manager Job Description

Vacancy Title: Operations Manager

Vacancy Location: Glasgow

Engagement Type: Permanent, Full Time

The Role:

We are seeking an experienced Operations Manager to join our team in Glasgow. As an Operations Manager, you will be responsible for leading the implementation of standard work and driving service performance for a significant geographic area, across multiple Survitec sites.

You will manage all site operations to standard process, ensuring the flow of equipment and supplies supports overall service delivery; ensures effective processes are in place to deliver completed work to customers.

You'll lead delivery of safety services, ensuring your team is focused on meeting high quality and safety standards whilst achieving overall customer demands.

Key Responsibilities:

  1. Produce manpower budget for allocated sites based on current and predicted customer demand; manage to budget, utilising a range of staffing arrangements including annualised hours, controlled use of overtime and recommending appropriate increase in permanent headcount as needed.
  2. Implement and drive standard process, actively seeking opportunities to drive controlled continuous improvement. Work with wider Operations teams to ensure best practices and process improvements are coordinated and communicated with other Operations Managers.
  3. Communicate the actions needed to implement the plan for optimising operations, explaining its relationship to the broader Survitec mission, vision and values; motivate people to commit to these actions and to doing extraordinary things to achieve functional and programme business goals.
  4. Work with business improvement colleagues to implement standard toolkit to identify process variance, determine root cause and appropriate corrective actions, ensuring learning is shared across their own area and the wider operations community.
  5. Ensure every service technician has a defined development path, (on-job and face to face as needed).
  6. Carry out timely audit activity, review progress and provide actionable feedback to site operations teams to support process improvement.
  7. Work with Sales colleagues to provide expert operational input towards bids and tenders; provide operational performance feedback to sales teams to support customer review process.
  8. Ensure effective employee engagement, performance review and positive application of people policies and activities.
  9. Carry out periodic review of customer demand patterns against overall geographic footprint, making recommendations for change as needed to manpower levels, skills mix and training
  10. Maintain external accreditations and in-depth understanding of current and emerging best practices through continuing professional development, attending training or conferences and reading specialist media
  11. Participate in the development of overall service operations strategy, providing appropriate challenges to test the viability of strategy and contributing creative ideas and insights to support the strategy formation process
  12. Create an environment where everyone in the team can live the Survitec Values, where our people feel valued, appreciated and free to be who they are at work.
  13. Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensure a safe and healthy working environment
  14. Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences and reading specialist media.
  15. You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

About You:

Essential Criteria:

  1. Previous experience in a similar role.
  2. Managerial experience of planning and managing resources to deliver business objectives.
  3. Experience holding self and others accountable to meet commitments, planning and prioritising work to meet commitments aligned with Survitec goals.
  4. Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  5. Consistently achieve results, even under tough circumstances.
  6. Develop and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  7. Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
  8. Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  9. Use compelling arguments to gain the support and commitment of others.

Why You Should Work for Us:

  1. 33 days holiday entitlement (including bank holidays)
  2. Additional day off to celebrate your birthday
  3. Company Anniversary Holiday Benefit
  4. Excellent enhanced maternity & paternity package
  5. Cycle to Work Scheme
  6. Life Assurance
  7. Training & Professional Development
  8. Employee Assistance Programme
  9. Workplace Reward & Recognition scheme

Who are Survitec and what do we do?

Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme

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