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Accountant - Office/Hybrid Support Professional

1 month ago

Edinburgh, Edinburgh, United Kingdom FreeAgent Full time

Customer Support Accountant


We are currently looking for an experienced Accountant to join our Support Team.


The ideal candidate will have a strong background in accounting and the ability to provide exceptional customer service.


Key Responsibilities:



  • Provide training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training


  • Help customers who are interested in our product, but need more information to decide if it's right for them


  • Assist the product teams by testing new features or upgrades to existing functionality



Requirements:



  • Demonstrable practical accounting experience, ideally supported by practical experience


  • Highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business


  • Awareness of the bookkeeping and accounting software packages available to small business owners


  • Excellent communication and customer service skills



What We Offer:



  • A competitive salary, linked to performance expectations


  • A 35 hour working week, with a strong focus on work-life balance


  • Flexible/hybrid working arrangements, with the opportunity to work from home


  • A comprehensive benefits package, including private health care, life assurance, and pension contributions


  • Regular training and development opportunities, to help you grow and develop in your role



We are an equal opportunities employer and welcome applications from all qualified candidates.


Please note that this role will not provide an opportunity to gain the practical experience necessary for CIMA or ACCA qualifications.