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Tenancy Management Specialist

2 months ago

Winchester, Hampshire, United Kingdom Ecruit Full time
About the Role

We are seeking a skilled Housing Officer - Tenancy Services to join our team at Ecruit. As a key member of our tenancy services team, you will play a vital role in delivering excellent customer service to our residents.

Key Responsibilities
  • Manage a defined geographical area of general needs and sheltered tenancies, providing comprehensive housing and tenancy management services.
  • Process tenancy changes, including successions, left in occupation, and mutual exchanges, ensuring seamless transitions for our residents.
  • Prepare and serve legal paperwork, including notices and court documents, in accordance with tenancy laws and policies.
  • Represent the Council at Court and make referrals to tenancy support and sustainment when necessary, providing expert guidance and support.
Requirements
  • Excellent verbal and written communication skills, with the ability to build strong relationships with residents, colleagues, and external partners.
  • Experience of working as a Housing Officer in Tenancy Services, with a deep understanding of tenancy laws and policies.
  • Skills and knowledge to deliver an excellent customer service, with a focus on resolving complex issues and providing tailored solutions.
What We Offer
  • A competitive salary range of £36,648.00 to £41,418.00, reflecting your skills and experience.
  • An essential car user allowance, to support your work in the community.
  • An employer-paid health cash plan, to support your well-being.
  • A salary sacrifice scheme for cars and bikes, to help you save money.
  • Discounts at a range of major high street brands and leisure centres, to enhance your work-life balance.
  • 26 days annual leave per year (pro rata) rising to 33 days dependent on length of service, to allow you to recharge and refocus.
  • Flexible working arrangements, to support your work-life balance and productivity.
  • 13 days additional flexi leave per year (subject to operational requirements), to give you extra time off when you need it.
  • Option to buy up to 5 days additional annual leave, to give you more time to relax and recharge.
  • Free park and ride, to make your commute easier and more convenient.
  • Membership to the Local Government Pension Scheme, to support your long-term financial security.
  • Support for continuous professional development, to help you grow and succeed in your role.