Guest Services Ambassador
3 weeks ago
We are seeking a highly skilled Guest Services Host to provide exceptional customer service to our clients in the Leeds offices of a Portico client in the financial services industry.
This stand-alone reception-based role requires a friendly and approachable individual who can work closely with the firm's staff and other service partners to deliver a high level of customer service.
The successful candidate will be responsible for a range of duties across Reception, Switchboard, Facilities and Post, and will be expected to provide a warm and welcoming experience for clients and visitors.
Key responsibilities include:
- Providing exceptional customer service to clients and visitors
- Working closely with the firm's staff and other service partners to deliver a high level of customer service
- Managing the reception area and switchboard
- Providing support with facilities and post services
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proven track record of delivering outstanding customer service
- Strong organizational and time management skills
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees
- Access to Choices, our discounts and benefits platform
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