Customer Support Concierge Role

1 week ago


Penzance, Cornwall, United Kingdom Home Group Limited Full time
About Home Group Limited

Home Group Limited is a leading UK-based housing provider committed to supporting vulnerable individuals and families.

Job Overview

This role offers an exciting opportunity to join our team as a Housing Concierge, working in a flexible and supportive environment. As a key member of our team, you will provide exceptional customer service and support to our residents, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide first-line support to customers, responding to their queries and concerns in a timely and professional manner.
  • Manage the health and safety of our properties, conducting regular patrols to ensure everything is secure and locked.
  • Think on your feet and manage situations effectively, investigating suspicious activity and raising alarms when necessary.
  • Support the maintenance of our properties, including cleaning and tidying duties.
Requirements
  • Calm under pressure with excellent communication skills.
  • Able to work independently and as part of a team, with a strong sense of social responsibility.
  • Possess a keen eye for detail and be able to spot changes in behavior.
  • Confident in intervening in sensitive situations, with a customer-centric approach.
  • Experience in public service, military, or similar roles preferred.
What We Offer
  • A competitive weekly salary of £12.00 per hour, paid one week in arrears.
  • Ongoing training and development opportunities through our learning portal.
  • Access to our employee shopping discount scheme, offering over 800 high street discounts.
  • A supportive and inclusive work environment, prioritizing colleague wellbeing.

We're an equal opportunities employer, committed to diversity and inclusion. If you're passionate about delivering exceptional customer service and making a difference, we encourage you to apply.



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