Customer Service Representative

3 weeks ago


Reigate, Surrey, United Kingdom Intrum Full time

At Intrum, you have the opportunity to make a real difference in people's lives. In our highly international and supportive environment, you will grow professionally while helping individuals with their financial challenges.

We are seeking exceptional Customer Service Representatives who can provide tailored solutions to customers experiencing financial difficulties. As part of our team, you will be responsible for speaking with customers over the phone, understanding their situations, and offering affordable repayment plans. Your excellent communication skills and friendly personality will enable you to build trust with our clients.

What you'll do:

  • Speak with customers daily to discuss their financial situations and offer personalized solutions.
  • Mange customer accounts related to car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phones.
  • Investigate customer debt details and work with them to develop effective repayment strategies.
  • Ensure compliance with Consumer Duty regulation requirements.
  • Work 37.5 hours per week with varied shift patterns, including some Saturdays.
  • Easily commute to our Reigate office, where you'll enjoy hybrid working arrangements.

Requirements:

  • Fantastic people skills and ability to empathize with customers.
  • Positive attitude, self-motivation, and enthusiasm for making a difference.
  • Customer service experience, preferably in a call centre or face-to-face setting.
  • Excellent communication and numeracy skills to effectively communicate with customers.
  • Ability to handle sensitive conversations and complaints.

We offer:

  • Lifestyle £23,850 - £27,427 OTE base salary with monthly bonus payments.
  • A 30-day holiday package, including bank holidays, and the option to buy more days off.
  • Contributory pension scheme, private medical insurance, and other benefits.
  • Ongoing training and coaching to support your growth and development.
  • A supportive and inclusive company culture that values diversity and employee well-being.


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