User Workplace Services Analyst

3 weeks ago


Market Drayton, Shropshire, United Kingdom Muller Dairy Full time
Job Overview

Muller Dairy is seeking a highly skilled User Workplace Services Analyst to join our team in Market Drayton, Telford, or East Kilbride. As a key member of our IT team, you will be responsible for providing 3rd line support and assistance to Group IT teams and end-users on issues related to Microsoft Active Directory, PKI, Microsoft 365, Azure, and Microsoft Exchange Online and On-Premise 2016/2019.

Key Responsibilities:

  • Provide technical support to end-users on issues related to Microsoft Active Directory Domain Services, PKI, Licensing, Microsoft 365, and Microsoft Exchange Online and On-Premise 2016/2019.
  • Write, maintain, report, and support the environment with the use of PowerShell and PowerApps.
  • Respond to and resolve user requests in a timely and professional manner.
  • Troubleshoot and resolve issues related to user accounts, permissions, and access rights.
  • Assist with the configuration, deployment, and management of Microsoft Active Directory Domain Services, PKI, Microsoft M365, and Microsoft Exchange 2016/2019.
  • Ensure that all software applications are up-to-date and functioning correctly.
  • Work with other members of the IT team to identify and resolve issues related to user workplace services.
  • Participate in the development of policies, procedures, and guidelines related to user workplace services.
  • Stay up-to-date with emerging trends and technologies in the user workplace services space.
  • Provide training and support to Administrators on the use of Microsoft Active Directory Domain Services, PKI, Microsoft M365, and Microsoft Exchange Online and On-Premise 2016/2019.

Requirements:

  • Bachelor's degree in Computer Science or related field (desired but not essential).
  • At least 3 years of experience working with Microsoft Active Directory, Microsoft 365, PowerShell, and Microsoft Exchange Online and On-Premise 2016/2019.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills and the ability to work well in a team.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Ability to multitask and manage multiple projects simultaneously.
  • Strong knowledge of IT security best practices.
  • Ability to work independently and prioritize tasks effectively.
  • Certification in Microsoft Active Directory, Microsoft 365, PowerShell, and Microsoft Exchange Online and On-Premise 2016/2019 is a plus.

How to Apply:

If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk



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