User Workplace Services Analyst
3 weeks ago
Muller Dairy is seeking a highly skilled User Workplace Services Analyst to join our team in Market Drayton, Telford, or East Kilbride. As a key member of our IT team, you will be responsible for providing 3rd line support and assistance to Group IT teams and end-users on issues related to Microsoft Active Directory, PKI, Microsoft 365, Azure, and Microsoft Exchange Online and On-Premise 2016/2019.
Key Responsibilities:
- Provide technical support to end-users on issues related to Microsoft Active Directory Domain Services, PKI, Licensing, Microsoft 365, and Microsoft Exchange Online and On-Premise 2016/2019.
- Write, maintain, report, and support the environment with the use of PowerShell and PowerApps.
- Respond to and resolve user requests in a timely and professional manner.
- Troubleshoot and resolve issues related to user accounts, permissions, and access rights.
- Assist with the configuration, deployment, and management of Microsoft Active Directory Domain Services, PKI, Microsoft M365, and Microsoft Exchange 2016/2019.
- Ensure that all software applications are up-to-date and functioning correctly.
- Work with other members of the IT team to identify and resolve issues related to user workplace services.
- Participate in the development of policies, procedures, and guidelines related to user workplace services.
- Stay up-to-date with emerging trends and technologies in the user workplace services space.
- Provide training and support to Administrators on the use of Microsoft Active Directory Domain Services, PKI, Microsoft M365, and Microsoft Exchange Online and On-Premise 2016/2019.
Requirements:
- Bachelor's degree in Computer Science or related field (desired but not essential).
- At least 3 years of experience working with Microsoft Active Directory, Microsoft 365, PowerShell, and Microsoft Exchange Online and On-Premise 2016/2019.
- Strong analytical and problem-solving skills.
- Excellent communication skills and the ability to work well in a team.
- Strong attention to detail and ability to work in a fast-paced environment.
- Ability to multitask and manage multiple projects simultaneously.
- Strong knowledge of IT security best practices.
- Ability to work independently and prioritize tasks effectively.
- Certification in Microsoft Active Directory, Microsoft 365, PowerShell, and Microsoft Exchange Online and On-Premise 2016/2019 is a plus.
How to Apply:
If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk
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