Dairy IT Support Specialist
7 hours ago
Muller Dairy, a leading dairy company in the UK, is seeking an experienced User Workplace Services Analyst to join its team. This role is responsible for providing 3rd line support and assistance to Group IT teams and end-users on issues related to Microsoft Active Directory, PKI, Microsoft 365, Azure, and Microsoft Exchange Online and On-Premise.
The successful candidate will be responsible for ensuring that all requests are responded to in a timely manner and resolved satisfactorily. Additionally, they will work with other members of the IT team to ensure that all systems are functioning correctly and that all software is up-to-date.
This is an excellent opportunity for individuals who have a passion for technology and a desire to provide exceptional support to end-users. The salary for this role is estimated to be around £55,000 per year, based on industry standards and location.
Responsibilities
- Provide technical support to end-users on issues related to Microsoft Active Directory Domain Services, PKI, Licensing, Microsoft 365 (inc. Entra-ID, Intune) and Microsoft Exchange Online and On-Premise 2016/2019.
- Ability to write, maintain, report and support the environment with the use of PowerShell and PowerApps.
- Respond to and resolve user requests in a timely and professional manner.
- Troubleshoot and resolve issues related to user accounts, permissions, and access rights.
- Assist with the configuration, deployment, and management of Microsoft Active Directory Domain Services, PKI, Microsoft M365 (inc. Entra-ID, Intune) and Microsoft Exchange 2016/2019.
- Ensure that all software applications are up-to-date and functioning correctly.
- Work with other members of the IT team to identify and resolve issues related to user workplace services.
- Participate in the development of policies, procedures, and guidelines related to user workplace services.
- Stay up-to-date with emerging trends and technologies in the user workplace services space.
- Provide training and support to Administrators on the use of Microsoft Active Directory Domain Services, PKI, Microsoft M365 (inc. Entra-ID, Intune) and Microsoft Exchange Online and On-Premise 2016/2019.
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