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Application Support Specialist

2 months ago

Witney, Oxfordshire, United Kingdom A-Plan Full time
Job Summary

At A-Plan, we are seeking an experienced Application Support Specialist to join our team. As an Application Support Specialist, you will play a key role in ensuring the smooth operation of our insurance broking applications, providing technical support and maintenance to our users.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to users, resolving issues and answering questions related to the application.
  • System Configuration: Maintain and configure the application to ensure optimal performance and functionality.
  • Documentation: Develop and maintain accurate documentation of system configurations and technical procedures.
  • Collaboration: Work closely with the IT team and business stakeholders to identify and resolve technical issues.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance the overall user experience.

Requirements:

  • Technical Expertise: Proficiency in Applied Epic or Acturis back-end systems, as well as experience with helpdesk systems and similar application support roles.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.