Service Advisor

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

About the Role

We are seeking a skilled Service Advisor to join our team at Mercedes-Benz of Blackburn. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support throughout their vehicle's service journey.

Key Responsibilities

  • Establish and manage customer relationships, providing a positive and proactive experience
  • Support customers with their vehicle's service needs, including booking and administration duties
  • Work closely with the service team to ensure seamless customer service and retention
  • Proactively identify opportunities to improve customer satisfaction and loyalty

Requirements

  • Previous customer service experience, preferably in an automotive environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer relationships
  • Basic computer skills, including proficiency in CRM systems

About Us

Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development.


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