Premium Service Coordinator

18 hours ago


Birmingham, Birmingham, United Kingdom Compass Group UK & Ireland Full time
About the Role

We are seeking a highly skilled and experienced Hospitality Manager to join our team at Compass Group UK & Ireland. As a key member of our hospitality team, you will be responsible for delivering exceptional matchday experiences and top-tier service to our guests at St. Andrew's Stadium.

Key Responsibilities
  • Lead and manage all hospitality services, including matchday operations, VIP experiences, and corporate events across 10 hospitality areas and 39 boxes
  • Supervise and motivate a team of 8 permanent hospitality staff and up to 260 casual staff members, ensuring efficient, friendly, and professional service at all times
  • Collaborate with catering, events, and event teams to create bespoke packages for clients, enhancing customer experiences
  • Manage budgets, staffing, and stock control, ensuring cost-effective solutions without compromising on quality
  • Monitor guest feedback and implement improvements to enhance overall service levels
  • Ensure all hospitality areas meet health and safety standards, as well as licensing requirements
  • Act as a brand ambassador for Levy, providing excellent customer service and ensuring that every guest has a memorable experience
About You
  • Proven experience in a hospitality management role, preferably within a stadium, events, or large-scale venue setting
  • Strong leadership and communication skills, with the ability to manage a diverse team
  • Excellent organisational and multitasking abilities, thriving in a fast-paced environment
  • A customer-focused mindset with the drive to deliver premium service
  • Financial acumen with experience in budgeting and cost management
  • Flexibility to work weekends, evenings, and matchdays as required
Our Culture

We take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.



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